Privacy Policy

Information you provide directly, including:

• Name, email address, phone number, and mailing address
• Service address and property details
• Payment and billing information you provide to complete a transaction
• Service history and maintenance records
• Communications, inquiries, and correspondence with our team
• Information submitted through our contact, quote, careers, booking, or financing forms

Information collected automatically when you visit our website, such as IP address, browser type, device information, referring pages, pages visited, and time spent — collected through cookies and similar technologies (see "Cookies & Tracking" below).

Information from third parties, such as our scheduling/field-service software, call-tracking or call-recording providers, analytics providers, and advertising platforms that help us operate and measure our services.

We use the information we collect to:

• Provide, schedule, and complete service requests
• Process payments and send invoices
• Send service reminders, appointment confirmations, and maintenance notifications
• Respond to inquiries and provide customer support
• Send marketing or promotional messages where you have not opted out
• Improve our services, website, and customer experience
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations and enforce our agreements

If you provide your phone number and opt in, Angels Cooling LLC may send you text messages about appointments, service updates, and (where you have consented) promotions. Message consent is not a condition of purchase.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time, or HELP for help.
• Carriers are not liable for delayed or undelivered messages.
• We do not share your mobile opt-in or phone number with third parties or affiliates for their own marketing purposes.

We share personal information only with trusted service providers who perform services on our behalf (for example, payment processors, scheduling/field-service software, hosting, analytics, advertising, and communications providers) and who are contractually required to protect it. We may also disclose information when required by law, to enforce our agreements, or to protect the rights, property, or safety of Angels Cooling LLC, our customers, or others.

We do not sell your personal information for money. To the extent that the use of advertising or analytics cookies is considered "sharing" for cross-context behavioral advertising or a "sale" under certain state laws, you may opt out using the cookie banner, the opt-out links above, or by contacting us below.

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• The right to know or access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of targeted advertising and the "sale" or "sharing" of personal data
• The right to data portability
• The right to opt out of marketing communications
• The right not to be discriminated against for exercising these rights

Texas residents: the Texas Data Privacy and Security Act (TDPSA) provides these rights, including the right to appeal a denied request. California residents have rights under the CCPA/CPRA, and residents of other states with comprehensive privacy laws have the rights those laws grant. To exercise any right, contact us using the details below; we will verify your request and respond within the time required by applicable law. You may use an authorized agent where the law allows.